Policies

Discounts: Shopping cart orders over $125 earn free ground shipping, see below. Orders with the following merchandise totals will also earn further discounts (Custom work is already priced by volume so these discounts do not apply):

Merchandise total Discount
$250 - $500 10%
$500.01 - 1000 20%
1000.01 + 30%

Shipping:

We ship orders via Priority / First Class Mail or UPS ground. Larger orders are more likely to be UPS. Our shipping and handling rates are listed below. Please supply us with both your Post Office address and street address if they differ. Any charges for redelivery or refusal of the shipment will be your responsibility. UPS 2-Day and Next Day delivery are also available. We can quote rates to international destinations if provided the contents of the order and the address.

Domestic Shipping and Handling Rates:

Merchandise total Ground  2-dayNext Day
up to $10.00 4.0016.0029.00
10.01 - 30.00 7.0022.0037.00
30.01 - 60.00 10.0027.5045.00
60.01 - 124.99 12.0034.5057.00
125.00 +* Free35.0070.00
*Shipping charges on larger custom orders are to be determined.

Shipping gifts to friends or family? We will ship to what ever address you specify. We can include a gift card, but we don't gift wrap (sorry). Each delivery address must be processed as a separate order.

Returns: For items that are defective or arrive damaged, please contact us immediately so that we may resolve the situation. For items you wish to return for other reasons, we will accept returns for refund or credit, if within 30 days of date of purchase. We do not refund shipping costs. For returns or exchanges of products not purchased directly from us, please contact the retailer.

Guarantee: Maple Landmark guarantees its product unconditionally against defects or breakage. If at any time you experience a problem with any product, return it to us (shipping paid) and we will repair or replace the item at no charge and return it to you. Sorry, but we do not supply "fix-it-yourself" parts, repairs are done by us.

Consumer Privacy: All customer information collected by us is only for our use in the processing of your order and to give you appropriate customer support and follow-up. Phone numbers are only for the case of a problem with your order. Email addresses may be used, if you have given your permission, for occasional promotions and notices. Mailing addresses may be used for a promotion, but that is rare. To not be contacted in a certain way or to be removed from contact altogether, please notify us.

Wood: We use native northeastern lumber, primarily hard maple and pine. For some items, as labeled, we also use cherry. Our state of the art production processes assure high yield with minimal waste. The use of high quality wood such as hard maple assures excellent durability and years of enjoyment. More...

Finish: We use only non-toxic finishes, and our colors are stains, not paints, so the beauty of the wood is always visible. All surfaces and edges are sanded smooth for safety. More...

Compatibility: Our NameTrains and track items are generally compatible with the similiar wooden track systems of other companies. As well, parts like cribbage pegs and mancala stones are to the same standard as most other manufacturers.

Safety and Age Recommendations: All of our products with small parts or moving wheels should be considered for ages three and up. Since Maple Landmark specializes in products teaching children letters and other shapes from their environment, preschool is the appropriate age range for the trains and similiar products. As kids begin school, they will take interest in our games such as tic-tac-toe and dominoes. They can then progress into mancala, solitaire games, and finally complex card games like cribbage.

Copyright: All original designs are copyrighted by Maple Landmark, Inc. which reserves all rights to their use.

Disclaimers: Prices and product availability subject to change without notice. Also, we reserve the right to change and update patterns if necessary.


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© Maple Landmark, Inc.

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FEATURED PRODUCT

Tooth Fairy Box
Custom Products
Pirate Items
Peace Items
Peterson Bird Items
Americana Items
FREE STANDARD SHIPPING
for orders over $125.
GUARANTEE
We will repair, at no charge, any functionally defective standard item that is returned to us.